Contact Boomerang Casino
Have a question, problem or feedback? There are various ways to contact Boomerang Casino. Whether you need help with your account, have questions about payments, or simply want more information about the platform – we're ready to help.
This page provides an overview of all available contact options, when to use which method, and what to expect regarding response time.
Live Chat – Fastest option for immediate help
Live chat is available 24/7 and is the quickest way to get answers to your questions. You'll find the chat button at the bottom right of every page on the website. Click it and you'll be connected with a support agent, usually within 2-5 minutes.
When to use live chat?
- Technical problems during play
- Questions about account features or settings
- Bonus claims and wagering status
- Quick questions about payment methods
- Checking verification status
- Login problems
Tips for effective chat communication
Be as specific as possible in your question. Instead of "My bonus doesn't work" say "I deposited €50 with WELCOME bonus code but see no bonus in my account". The more details you provide, the faster the agent can help you.
Keep your account details handy (username, registration email) and any transaction IDs if your question is about payments. The agent may also ask you to take a screenshot of the problem – this significantly speeds up diagnosis.
Email Support – For more complex questions
For questions requiring more explanation or where you need to share documents, email is often the better choice. You can reach Boomerang at:
Response time
Email support usually responds within 6-12 hours during weekdays (Monday-Friday). Weekends can take slightly longer, up to 24 hours. For urgent matters, live chat is always faster.
When to use email?
- Disputes about transactions or game outcomes
- Complaints that need to be documented
- Questions about responsible gambling and self-exclusion
- Partnership or business inquiries
- Legal questions or official correspondence
- Uploading verification documents if the portal doesn't work
What to include in your email?
Always provide the following information:
- Your full name as registered
- Your account username or registration email
- Detailed description of your question or problem
- Relevant transaction IDs, dates or screenshots
- What you've already tried to solve the problem
Attach any files as PDF or JPEG format. Avoid very large files (above 10MB) – split them up or compress them if necessary.
FAQ and self-help resources
Many common questions are already answered in the FAQ section on the website. There you'll find information about:
- Account registration and verification
- Deposits and withdrawals
- Bonus terms and wagering
- Technical troubleshooting
- Responsible gambling tools
It's worth checking the FAQ first before contacting – you may find the answer to your question immediately without having to wait for a support agent.
Business and Partnership inquiries
Interested in a business collaboration, affiliate partnership or game provider integration? Send an email to:
Include in your email:
- Who you are and which organization you represent
- What type of collaboration you're proposing
- Relevant experience or portfolio
- Your contact details for follow-up
Business inquiries are handled by a dedicated team that responds within 48 hours during weekdays.
Complaints and escalation procedure
If you're dissatisfied with how a situation was handled or want to file a formal complaint, you can do this via email to support. Clearly describe:
- What happened
- When it happened (dates and times)
- What you expected to happen
- Why you're dissatisfied with the outcome
- What solution you envision
Escalation to management
If you're not satisfied with the initial response from support, you can request escalation to a supervisor or manager. This may take slightly longer (24-48 hours for a response) but ensures your case is reviewed by senior staff with more authority.
External dispute resolution
If after all internal escalation steps you're still not satisfied, you can file a complaint with the license provider (Curaçao eGaming). Contact details for the license authority are available on request via support.
Response times overview
| Contact Method | Availability | Average Response Time | Best For |
|---|---|---|---|
| Live Chat | 24/7 | 2-5 minutes | Urgent questions, technical problems |
| Email Support | 24/7 (response during office hours) | 6-12 hours (weekdays) | Complex questions, disputes, documentation |
| Business Email | Weekdays | 24-48 hours | Partnerships, business proposals |
| FAQ/Self-help | 24/7 | Immediate | General information, common questions |
Which languages are supported?
Boomerang's support team speaks multiple languages, including:
- English – Always available
- Dutch – Available during European hours
- German – Available during European hours
- French – Available during European hours
When you start live chat, you can often indicate which language you want to communicate in. For email you can simply write in your own language – the team will respond in the same language if possible.
Tips for effective communication with support
To get help as quickly as possible, keep these tips in mind:
Be polite but direct
Support agents want to help you, but they can only do so if you're clear. Being emotional or aggressive usually slows down the process. Stay professional and describe objectively what's going on.
Gather information beforehand
Before contacting, make sure you have:
- Your account details at hand
- Screenshots of any error messages
- Transaction IDs or reference numbers
- A chronological description of what happened
Follow instructions
If an agent asks you to take certain steps (like clearing cache, logging out and back in, uploading a document), do this first before continuing communication. This saves back-and-forth messages and often solves the problem.
Keep communication in one channel
If you've sent an email, don't simultaneously send a chat message about the same problem. This causes confusion and duplicate work. Choose one channel and wait for a response before trying another.
Feedback and suggestions
Boomerang values player feedback. If you have suggestions for new features, improvement of existing functions, or games you'd like to see added, you can share this via email or live chat.
Not every suggestion can be implemented, but all feedback is passed on to the product team and considered in future updates. Players who provide constructive feedback sometimes even receive exclusive early access to new features as thanks for their input.
Important note about holidays
Although live chat is available 24/7, staffing during major holidays like Christmas and New Year may be lower. This can mean wait times are slightly longer than normal. Email response times can also increase during these periods.
For urgent matters during holidays, live chat is still the best option, but expect possibly longer wait times. Plan non-urgent questions preferably outside these busy periods.
Privacy and data requests
Under GDPR (General Data Protection Regulation) you have the right to access your personal data and the right to have data deleted. For such requests you can send an email to support with subject "GDPR Request".
Specify exactly what you want:
- Data access: You receive a complete overview of all data Boomerang has about you
- Data correction: If personal details are incorrect, you can request correction
- Data deletion: You can request your data be erased (except data that must be legally retained)
These requests are handled within 30 days according to GDPR regulations.
Social Media channels
Boomerang is active on various social media platforms where updates are regularly posted about new games, promotions and platform developments.
Note: no customer support via social media
Although you can comment on posts or send messages, customer support is not handled via social media. For account-specific questions or problems you'll always be referred to live chat or email. This is to protect your privacy – account details don't belong on public or semi-public channels.
Social media is useful for staying updated on announcements, new tournaments and exclusive promotions that are sometimes only communicated through these channels.